Refund policy
Returns & Refunds
Bestie is a personal safety device, so for product integrity and customer safety, all sales are final.
We do not accept returns or exchanges, with one exception: items with a verified manufacturing defect.
What counts as a manufacturing defect A mechanical flaw that occurred during production and was present at the time of purchase.
What isn't covered:
Damage from use, misuse, accidents, improper handling or normal wear and tear.
Any product that has been altered after purchase.
How to make a claim
- Email heybestie@bestie-defense.com before sending anything back.
- Include clear photos and a description of the issue.
- Our technical team will inspect and verify the claim. We reserve the right to deny any request that does not meet these criteria.